When a major emergency or incident strikes your community, workplace, event site, or other area of responsibility, you will likely need additional help in dealing with the response and recovery effort.

Even if your local communications systems are still usable and your operations center (if there is one) is staffed and functioning, the volume of work to be done, calls to be taken, notifications to be made, and people, equipment & supplies to coordinate can be overwhelming.  And if your local operations are down, all of these activities still need be handled quickly and professionally - from somewhere else.

The NRRC is activated when your designated, authorized contacts place just one call to our hotline, and request some or all of the many services available to your organization.  Drawing on our resources and the information you've provided during the registration process, we put our personnel and technology to work for you, providing as little or as much assistance as you require to effectively carry out your emergency management duties.

Whether you need just a few services to supplement your operations, or need a comprehensive NRRC activation to replace services that have been disabled, the National Readiness and Response Center is a force multiplier - adding valuable capabilities to your plan, on demand.

When your organization registers with the NRRC, a wallet-card is issued for each of your staff members/employees, instructing them to carry it at all times and in the event of emergency, to check in with the NRRC if they cannot contact their office, supervisors, or other normal lines of communication within your group.  We will track each person who checks in, noting their location, availability for work, access to communications, and other relevant status details.  This information is then available to your supervisory contacts who need to know who has been accounted for, and how these human resources can best be deployed for continued response/recovery.  If applicable, we will also relay messages or instructions to those who check in, restoring your ability to coordinate your personnel.

When you require the ability to handle inbound calls from a particular group of people or from the general public, the NRRC provides special-purpose phone numbers for Information Lines or Tip Lines that can be distributed selectively or publicized by the news media.  Depending on the need, calls can be handled by automated systems, by our personnel in the response center, or routed to a location you specify.